Shipping policy

Shipping Policy

1. Order Processing Time

• Orders for in-stock products are typically processed within 24 hours.

• In some cases, processing may take up to 5 business days during peak periods or due to unforeseen circumstances.

2. Shipping Times

• Italy: Generally 24 hours transit time (business days).

• Europe: Typically 1 to 7 business days transit time.

• Worldwide: Typically 2 to 10 business days transit time.

• Please note that these timeframes are estimates and do not include weekends or holidays. Delays may occur due to customs clearance, public holidays, or other unforeseeable events.

3. Shipping Carriers

• We primarily ship using DHL for reliability and speed.

• Occasionally, we may use other carriers if it results in faster or more efficient delivery.

4. Worldwide Shipping

• We ship to most destinations around the globe.

• If you have any concerns about shipping to your specific location, please contact us prior to placing an order.

5. Shipping Costs

• All shipping costs are calculated automatically at checkout based on weight, dimensions, destination, and selected shipping service.

6. Customs & Duties

• For international orders, additional customs, import duties, or taxes may apply.

• dmr-tetra.shop is not responsible for any such duties or charges, which remain the sole responsibility of the recipient.

• We recommend contacting your local customs office for more information on potential fees or taxes.

7. Returns & Refunds

• Please see our Return and Refund Policy for details on returns and refunds.